Using AI to Ask AI for a Refund: A Lesson in Digital Negotiation
Subject: Request for One-Month Credit Due to System Performance Issues
Dear OpenAI Support Team,
I hope this message finds you well.
I’m writing as a regular and committed user of ChatGPT Plus to express a concern and kindly request a one-month credit or extension to my subscription. Over the past month, I’ve encountered persistent performance issues that significantly disrupted my workflow—particularly during peak hours.
There were multiple occasions when the system was extremely slow or unresponsive, especially in tasks involving image generation. In several cases, I had to abandon my work altogether because it was impossible to proceed. Additionally, there were instances where outputs were incomplete, contained errors, or timed out before completing. These disruptions affected both my productivity and planning, especially as I rely heavily on the service for professional and creative projects.
I understand that technical hiccups are sometimes inevitable, and I appreciate the work your team is doing to improve the platform. Still, I believe it’s fair to request a goodwill gesture—such as a free month of Plus service—to account for the value lost during these outages and performance lags.
Thank you for your understanding and support. I remain a dedicated user and look forward to the continued improvements to ChatGPT.
Warm regards,
[Your Name]
[Your OpenAI-registered email address]
Let me know if you’d like to include specific dates or attach examples to strengthen the case further.